FAQ

SHIPPING & DELIVERY

Q: What are your shipping options and rates for the US? A: We offer three convenient shipping tiers within the United States to ensure your new handbag arrives safely and promptly at your doorstep:

• Free Shipping (7-14 business days): $0

• Standard Shipping (7-14 business days): $10

• Express Shipping (3-6 business days): $20

Q: When will my order be processed? A: Orders are processed within 1-3 business days (excluding weekends and holidays) to ensure every bag is flawlessly inspected and packed before shipment. You will receive a tracking confirmation email as soon as your package is on its way.

Q: Can I track my package? A: Absolutely! Once your handbag ships, we will send you an email containing a tracking number and a link so you can follow its journey directly to your doorstep.

ORDERS & PAYMENTS

Q: Can I change or cancel my order? A: To ensure fast delivery, we process orders very quickly. If you need to make any changes to your shipping address, color selection, or wish to cancel your order, please contact us at [Your Support Email] within 12 hours of placing it.

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay, Google Pay, and PayPal.

RETURNS & REFUNDS

Q: What is your return policy? A: We want you to absolutely love your new handbag! If you are not completely satisfied with your purchase, you can return your unused, unwashed items with all original tags attached and inner dust bags/packaging intact within 30 days of delivery for a full refund.

Q: My bag arrived damaged or creased during shipping. What should I do? A: We ship our handbags with protective structural padding to preserve their shape, but rough handling can occasionally happen during transit. Please do not worry, your order is fully covered. Take a quick photo of the bag showing the issue and contact us immediately at [Your Support Email]. We will arrange a free replacement or a full refund right away.

PRODUCT & CARE

Q: How do I clean and maintain my LunorixBag? A: To preserve the texture and longevity of your handbag, we recommend wiping it gently with a soft, slightly damp cloth and mild soap. Always allow it to air dry away from direct sunlight or heavy heat. Avoid machine washing, soaking, or using harsh chemical cleaners. When not in use, stuff the bag with clean tissue paper and store it in its original dust bag to maintain its shape.